Senior Business Analyst, IT

Senior Business Analyst Location: Remote (must reside within US) Preferred: Reston, VA (hybrid or remote) Ready to Make a Difference? Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. ICF is seeking a Senior Technical Business Analyst to work within a dynamic and collaborative delivery team environment in our Centralized Operations, Analytics and Technology (COAT) group. The Senior Technical Business Analyst will play a key role in supporting the delivery of technology solutions for energy efficiency and utility programs. This role will work closely with business stakeholders, project managers, program teams, and ICF subject matter experts to understand complex program needs, translate those needs into clear business and system requirements, coordinate testing and validation, and support successful implementation of technology solutions. Why you will love working here: • Quality of life: Flexible workplace arrangements, work-life balance • Investment of the community: Donation matching, volunteer opportunities • Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan • And many, many more (Ask your recruiter for more details!) What you will be doing: • Lead business analysis activities supporting technology delivery, including requirements gathering, process analysis, requirements documentation, testing, validation, and implementation support for energy efficiency tracking and reporting solutions. • Work directly with business and program stakeholders to understand complex processes, identify needs, and translate those needs into clear business and system requirements. • Facilitate requirements gathering, process mapping, and requirements validation sessions with business and program stakeholders. • Analyze business processes and existing system functionality to identify opportunities for improved efficiency, data quality, reporting, and user experience. • Develop and review requirements specifications, business process flows, use cases, user stories, acceptance criteria, test plans, test scripts, and user documentation. • Lead and coordinate business and user acceptance testing activities, including test planning, execution, documentation of results, issue tracking, retesting, and validation that delivered functionality meets defined requirements. • Serve as a delivery-side liaison between program stakeholders and technology teams, helping ensure business requirements, priorities, issues, and expected outcomes are clearly understood. • Support data analysis, reporting, data integration validation, and cross-system data validation activities. • Independently manage assigned analysis activities or workstreams and communicate status, risks, dependencies, and issues to project leadership. • Provide guidance and mentoring to junior business analysts and contribute to consistent business analysis practices across project teams. • Support end-user readiness, training, implementation, and adoption of technology solutions. • What we need you to have (minimum qualifications): • Bachelor's degree in business, information systems, computer science, or a related field (applicants can substitute one year of related experience for one year of education) • 5+ years of relevant experience in IT business analysis, software implementation, systems analysis, or related fields. • Demonstrated experience leading requirements gathering, business process analysis, requirements documentation, testing, validation, and implementation support activities. • Experience developing high-quality business and system documentation, including requirements specifications, process flows, use cases, user stories, acceptance criteria, test plans, and test scripts. Preferred Skills/Experience: • Experience supporting complex technology implementations in the energy efficiency, utility, or related sectors. • Experience with SaaS platforms or configurable enterprise applications. • Working knowledge of SQL and experience analyzing or validating system data. • Experience with Microsoft Power BI, Cognos, or similar reporting and business intelligence tools. • Experience with system integrations, APIs, data exchanges, or cross-system data validation. • Experience with Jira or similar requirements, issue tracking, and software delivery tools. • Strong understanding of Agile and other software development methodologies, including change, configuration, release, and defect management. • Experience mentoring junior analysts or providing technical guidance to project team members. Professional Skills: • Experience working with project managers, program stakeholders, business teams, and technology teams throughout the technology delivery lifecycle. • Experience independently managing analysis activities or software delivery workstreams. • Strong written and verbal communication skills, including experience facilitating stakeholder discussions and presenting technical concepts to business audiences. Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration . Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, an