Senior Business Operations Analyst | Revenue Assurance

Your wellbeing, our mission. Join a company shaping a healthier world. GET TO KNOW US At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company. We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. Join us in redefining the future of wellbeing! THE OPPORTUNITY We are hiring a Senior Business Operations Analyst in our Revenue Assurance area in Brazil ! This is a Remote – Brazil position, meaning you can work from anywhere within the country. Please note that this role is only open to candidates in Brazil. This role is part of the Revenue Assurance team within GPS, responsible for protecting the accuracy and integrity of Wellhub's billing and revenue flows. As a Business Operations Analyst, you'll dig into incidents across Billing, Payments, Invoicing, Identity, Notification and Fraud, tracing them back to their root cause before they turn into real revenue loss. You'll work closely with Finance, IT, and Operations, and own the day-to-day operation of our RAID tool — running discrepancy analyses and supporting other teams with it. This is a great opportunity to join a growing team that sits at the core of how Wellhub safeguards its revenue, with real visibility into cross-functional decisions and a direct, measurable impact on the business. YOUR IMPACT • Incident Analysis: Conduct in-depth analysis over incidents addressed to Billing, Payments, Invoicing, Identity, Fraud & Client Master Data, identifying anomalies, providing clarifications, issue root-causes, and potential revenue estimation losses; • Follow up and address potential changes to the root cause of identified issues. Track the implementation of recommendations to ensure the correctness of the revenue flow and that corrective actions are executed; • Cross-Functional Collaboration: Collaborate across Billing, Payments, Invoicing, Identity, and Fraud, and leverage relationships with Finance, IT, and Operations teams to address potential revenue assurance issues; • Documentation: Ensure that services and billing processes are comprehensively documented. Ensure that processes, findings, analysis, and resolutions are documented for later tracking and potential pattern analysis; • Ensure correct Billing Assurance through the lineage from issue analysis to the Billing service (recurrences, subscriptions, upsells, etc.); • RAID (Revenue Assurance) Tool Operations: Operate and maintain the RAID (Revenue Assurance Integrity Driller) tool, including running discrepancy analyses and supporting other teams in its use; • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness. WHO YOU ARE • Experience in Product and Engineering agile environments, including microservices, also directly involved in IT Operations; • Experience with SQL technology such as PostgreSQL or MySQL; • Excellent written and verbal communication skills, both in Portuguese and English; • Software quality and test automation mindset; • Strong analytical mindset with attention to detail and pattern recognition; • Ability to translate complex billing/revenue issues into clear, actionable findings for both technical and non-technical stakeholders; • Comfortable using AI tools (e.g., Claude, Gemini) to speed up data analysis, documentation, and day-to-day operations; • Proactive and collaborative team player; • Knowing the internal Wellhub business workflow is a plus. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in business operations and SQL are mandatory requirements. WHAT WE OFFER YOU With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our flexible benefits program allows you to customize some of the benefits, according to your needs! Our benefits include: WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you. WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. HEALTHCARE: Health, dental, and life insurance. FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. FLEXIBLE SCHEDULE: Flexibility for us isn’t just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team