Senior Business Process Analyst - John's Creek

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day. As a Senior Business Process Analyst, you will serve as a site systems subject-matter expert, translating manufacturing and distribution requirements into reliable, compliant and scalable solutions across SAP, the Manufacturing Execution System (MES) and GLS. In this role, you will partner with Operations, Distribution, Quality, Supply Chain, Engineering, Global IT, product teams and other functional stakeholders to improve process effectiveness, maintain system performance, resolve complex issues and deliver enhancements that support patient safety, product quality, service, cost and operational continuity. This position supports SAP, MES and GLS at our Johns Creek site. Responsibilities may span one or more platforms based on business priorities, incidents, projects, releases and operational needs. Work model, sponsorship, relocation: This position follows a fully on-site work model and requires employees to work at our Johns Creek location five days per week. Your responsibilities will include: • Serve as the Johns Creek subject-matter expert and primary site liaison for SAP, MES and GLS business processes, system capabilities, interfaces and operational use. • Analyze manufacturing, material, warehouse, order fulfillment and information flows to identify process gaps, non-value-added activities, control risks and opportunities to improve efficiency, effectiveness and user experience. • Translate business needs into clear process maps, functional requirements, configuration concepts, user stories, acceptance criteria, test scenarios and implementation plans. • Coordinate and support system configuration, master data changes, enhancements, releases, integrations and reporting solutions in partnership with Global IT, product teams, vendors and site functions. • Lead or support incident triage and root-cause analysis for complex system and process issues, coordinating containment, correction, escalation, recovery and preventive actions while maintaining clear stakeholder communication. • Assess end-to-end system touchpoints and data flows among SAP, MES, GLS, reporting tools, equipment and related site or enterprise applications to identify interface and data integrity risks and drive resolution. • Plan and execute user acceptance testing, regression testing, validation support, defect management and post-implementation verification for system changes and issue resolutions. • Create and maintain business process documentation, work instructions, support guides, training materials, data definitions and system knowledge to support sustainable site ownership. • Develop and deliver role-based training and coach super users and functional partners to strengthen capabilities, adoption and consistent execution across shifts and departments. • Build and maintain operational reports, dashboards and analytical tools that improve visibility into system performance, transaction accuracy, process health, service, quality and productivity. • Partner with Quality and process owners to maintain compliant system use, appropriate controls, traceability, data integrity and audit readiness in accordance with approved procedures. • Lead small- to medium-sized cross-functional projects or significant workstreams, managing scope, priorities, risks, dependencies, schedules, communications and implementation readiness. • Evaluate requests and improvement opportunities based on business impact, compliance, risk, resource requirements and expected value, providing data-driven recommendations to site and senior leaders. • Participate in launch, cutover, stabilization and on-call or after-hours support when required for critical implementations, releases, shutdowns or business interruptions. • Support site systems continuity by maintaining issue logs, escalation paths, support contacts, recovery procedures and cross-training for critical SAP, MES and GLS processes. • Perform other duties and support additional site or enterprise systems as business needs evolve. Systems and process focus • SAP: Support manufacturing, materials, inventory, warehouse and distribution operations, order processing, master data, reporting and relevant integrations. • MES: Support production execution, electronic records, process configuration, material and information flows, reporting, testing, deployment and day-to-day application operations. • GLS: Support local distribution and logistics execution, warehouse workflows, transaction processing, tasking, inventory movement, shipping and interfaces with SAP and related systems. • Cross-system integration: Support data flows, transaction integrity, controls, reporting, user access coordination, issue triage, testing, change adoption and operational continuity. Quality system requirements In all actions, demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures. Ensure system and process changes are appropriately assessed, documented, tested, approved, implemented and sustained in accordance with applicable quality system and data integrity requirements. Qualifications: Required qualifications: • Bachelor's degree in information systems, business, engineering, supply ch