Senior Data Analyst

About the job Senior Data Analyst We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making. Key Responsibilities • Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance. • Prepare and publish daily, weekly, and monthly MIS reports and dashboards. • Track business, sales, operational, and productivity KPIs and provide performance insights. • Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes. • Support leadership with reporting, forecasting, and business performance reviews. • Develop, document, and improve operational processes, SOPs, and workflows. • Drive process improvement and automation initiatives to enhance efficiency and productivity. • Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements. • Ensure compliance with established processes, reporting standards, and operational controls. Requirements • Bachelor's degree in Business Administration, Operations, Analytics, Management, or a related field. • 4-8 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management. • Strong proficiency in Microsoft Excel and reporting tools. • Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or similar systems. • Strong analytical, problem-solving, and data interpretation skills. • Excellent communication, coordination, and stakeholder management abilities. • Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage. What We're Looking For • Strong attention to detail and data accuracy. • Process-driven mindset with a focus on continuous improvement. • Ability to manage multiple priorities in a fast-paced environment. • Proactive, solution-oriented, and highly organized professional.