Senior Manager, Data and Analytics

GCB 4 We are currently seeking a high calibre professional to join our team as a Senior Manager, Data and Analytics In this role you will: Sales Performance Delivery & Dashboard Enablement: • Lead a team to deliver sales performance dashboards and reporting that enable frontline to track progress against targets in a timely, accurate and actionable way. • Ensure dashboards provide appropriate level of detail and clear elaboration (e.g., KPI definitions, drilldowns, segmentation, period comparisons), supported by a user-friendly interface. • Build a delivery rhythm (e.g., daily/weekly/monthly refresh cycles) with strong controls to ensure consistency, accuracy, and timeliness—especially near month-end. • Translate frontline needs into functional dashboard requirements, ensuring outputs support practical actions such as pipeline building and closing performance gaps. Relationship Manager Assignment & Coverage Management • Own and enhance Relationship Manager (RM) assignment and coverage management reporting, ensuring transparent tracking of customer-to-RM mapping and coverage status. • Partner with relevant stakeholders to define and maintain RM assignment rules, exceptions handling, and governance (e.g., reassignment triggers, portfolio movement logic, coverage gaps). • Deliver dashboards and operational views to support frontline and distribution leaders in managing RM portfolios (e.g., assigned/unassigned customers, capacity indicators, movement trends). • Ensure RM assignment datasets and logic are aligned with performance tracking, scorecards, and incentive calculations where applicable, with clear documentation and walkthroughs. • Manage day-to-day enquiries relating to RM assignment, portfolio movements, and coverage reporting, providing timely responses and controlling expectations on turnaround time and data limitations. Performance Planning, Target Setting & Strategy Support: • Support business planning and strategy formulation by shaping performance measurement approaches aligned with business objectives and distribution priorities. • Partner with planning stakeholders to support target setting methodologies, target allocation logic, and tracking structures across products/channels/segments (as applicable). • Establish and maintain KPI frameworks and success measures to ensure performance reporting drives the right behaviours and business outcomes. Data Mart Design, Production & Governance: • Own and oversee sales performance data mart design and production processes to ensure data lineage, business rules, and refresh processes are robust and scalable. • Define and document calculation logic and KPI definitions to ensure transparency, auditability, and consistent interpretation across users. • Drive continuous improvement of data quality controls, reconciliation routines, and performance reporting automation to reduce manual effort and improve reliability. Scorecard Modelling & Incentive Calculation: • Lead scorecard modelling design and maintenance, ensuring alignment between business strategy, target frameworks, and performance measurement. • Oversee incentive calculation logic (where in scope), ensuring the methodology is clear, repeatable, well-controlled, and explainable to stakeholders. • Provide clear walkthroughs of scorecard/incentive logic to relevant stakeholders, and ensure change impacts are managed with proper communication and sign-off. Stakeholder Collaboration & Expectation Management: • Collaborate with multiple performance planning management teams, Heads of Distribution, District Directors, and frontline to align on content, KPI logic, and reporting priorities. • Run structured calculation logic walkthroughs and manage ongoing communications to ensure stakeholders understand “what the numbers mean” and “what they don’t mean”. • Handle and triage daily enquiries from counterparts and frontline users, providing timely responses while managing expectations to avoid over-interpretation or misuse of metrics. • Maintain strong governance over changes (definitions, targets, logic, dashboards) to avoid confusion and ensure stable delivery. Continuous Improvement & Adoption: • Monitor dashboard adoption and user feedback, identifying opportunities to improve usability, clarity, and decision value. • Enhance reporting with better visual storytelling, intuitive navigation, and frontline-ready insights (e.g., “gap to target”, “run-rate required”, “pipeline needed”). • Drive improvements in process efficiency, automation, and standardisation across reporting and performance management routines. To be successful you will need: • Bachelor’s degree in Business, Finance, Economics, Statistics, Data/Information Management, Analytics, or a related field. • 5–10 years of relevant experience in sales performance management, business planning, MI/reporting, analytics, or related roles within banking/financial services. • Experience leading a team responsible for performance dashboards/scorecards delivered to frontline and distribution management. • Familiarity with dashboard and analytics tooling (e.g., Tableau, QlikSense, Power BI, Looker Studio) and strong working knowledge of SQL; broader analytics tooling exposure is a plus. • Experience working with multiple stakeholder groups (planning teams, distribution leaders, frontline) and managing high-volume month-end delivery demands. • Strong knowledge and hands-on experience in: • Business planning and strategy formulation • Target setting and target management frameworks • Data mart design and production (requirements, logic, governance, controls) • Sales performance tracking and KPI management • Dashboard development and performance reporting delivery • Scorecard modelling and incentive calculation methodology • Strong stakeholder management skills, including expectation management under time pressure and the ability to influence without relying on authority. • Excellent communication skills—able to explain ca