Senior Manager, Learning Systems, Intelligence & Analytics

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary The Senior Manager, Learning Technologies is an individual contributor responsible for the strategy, design, development, integration, and operation of the technology ecosystem supporting the Global Operations Academy (GOA). This role ensures that GOA has secure, scalable, reliable, and innovative technical capabilities to develop, publish, deliver, measure, and continuously improve learning globally. The Senior Manager partners with GOA learning professionals, Equinix enterprise technology teams, business stakeholders, and external vendors to translate learning and operational requirements into effective technical solutions. The role oversees learning platforms, content development and publishing technologies, data collection and integration, learning intelligence, artificial intelligence tools, vendor-provided capabilities, and the technology supporting GOA learning labs. This role also leads the development of learning intelligence dashboards and analytical solutions that provide actionable insights into system performance, learner engagement, learning efficacy, product performance, lab utilization, and business impact. The Senior Manager ensures GOA solutions align with Equinix enterprise architecture, security, privacy, accessibility, data governance, and technology standards. Responsibilities Learning Technology Strategy and Operations • Define and execute the Global Operations Academy (GOA) learning technology strategy and multi-year roadmap, aligned with organizational priorities and emerging technologies. • Lead the learning technology ecosystem, including LMS, digital learning platforms, content tools, analytics, AI, and simulation technologies. • Establish scalable standards, governance, and processes for technology operations and content lifecycle management, ensuring platform performance, security, reliability, user support, and adoption. Learning Intelligence, Data, and Analytics • Develop and lead the GOA learning intelligence and analytics strategy, delivering actionable insights through dashboards, reporting, and performance measurement frameworks. • Establish KPIs, data governance standards, and reporting practices to ensure trusted learning analytics. • Partner with business and learning leaders to measure learning effectiveness, workforce readiness, and business impact, identifying trends, risks, and opportunities for data-informed improvement. Artificial Intelligence and Learning Innovation • Lead the responsible adoption of AI, automation, and emerging learning technologies, implementing solutions that improve productivity, personalization, accessibility, and learning outcomes. • Establish governance and evaluation criteria for AI-enabled solutions, partnering with technology, privacy, security, and legal teams to ensure compliant use, and lead innovation pilots. Enterprise Integration and Compliance • Serve as GOA's primary partner for enterprise learning technologies, driving integration of learning technologies and data with enterprise systems and processes. • Define scalable, interoperable architectures that comply with enterprise architecture, security, privacy, accessibility, and governance standards, reducing duplication by leveraging enterprise capabilities. Learning Labs, Simulations, and Operational Technology • Lead the technology strategy and evolution of global learning labs and simulation environments, improving utilization, effectiveness, measurement, and scalability. • Partner with operational and technical stakeholders to expand experiential learning, deploying technologies such as remote labs, digital twins, and AI-enabled simulations and using learner and operational data to enhance outcomes. Vendor, Contract, and Financial Management • Lead the evaluation, selection, implementation, and management of learning technology vendors, including relationships, contracts, licensing, and service performance, in partnership with procurement, legal, finance, security, and privacy teams. • Oversee budgets, forecasts, and investment planning, driving cost optimization, vendor consolidation, and return on investment. Leadership and Business Partnership • Lead, coach, and develop teams responsible for learning systems, analytics, integrations, and innovation, fostering a culture of accountability, continuous improvement, and data-driven decision-making. • Build partnerships across Global Operations, HR, enterprise technology, and business stakeholders, translating business and learning needs into scalable technology and analytics solutions. • Communicate complex technical concepts to technical and non-technical audiences and influence stakeholders to adopt common standards, platforms, and data practices. Qualifications Required Qualifications • Typically, 10+ years of relevant experience in learning technology, enterprise platforms, data and analytics, educational technology, product management, technology operations, or a related discipline • Demonstrated experience designing, implementing, integrating, or operating enterprise technology platforms • Experience with learning management systems, learning record stores, learning portals, content-authoring and publishing technologies, or comparable digital platforms • Experience developing dashboards, reporting environments, data models, KPIs, or busi