Senior Operations Analyst

Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed. If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future. Senior Operations Analyst Regional Operations Ebury Sydney Office - Hybrid: 4 days in the office, 1 day working from home per week What you’ll do • Reconciliation of client funds received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes. • Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs. • Completion and verification of clients beneficiaries, in accordance with internal processes. • Conduct post-payment investigations, following up with Ebury’s Liquidity Providers and Partner Banks until full resolution. • Contact Ebury’s Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly. • Conduct updates and 4-eyes controls on client information as part of Ebury’s Ongoing Due Diligence, adhering to the relevant processes and procedures. • Review of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate. • Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, in a manner appropriate to the nature of the query and the client in question. • Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes. • Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed. • Support in the delivery of induction training for new starters as well as continue to support colleague learning and development. • Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel. • Support in ad-hoc projects within the department and wider business, as required. • Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk • Adhere to all internal policies, processes and procedures. • Quality standard, dealing with substandard work productively & constructively. • Uphold and reinforce company and departmental values. • Ability to consistently meet Quality KPI's / SLA’s as determined by the role. • Help all analysts to understand accountability and importance of owning outputs. • Takes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support. What you’ll need • Understanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these. • Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates. • Advanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types. • Strong communication skills, both verbal and written • Highly empathetic, with strong active listening skills • Understanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity. • Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these. • Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations. • Proactive, with the ability to work effectively within a fast-paced and high pressure environment. • Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed. • Diligent, with excellent attention to detail. • Effective critical thinking skills, with the ability to find solutions to problems independently. • Co-operative, and comfortable working in a team environment. • Curious and engaged, takes ownership of own learning journey by asking questions and seeking out new information. • Adaptable, with the ability to cope with changing products, processes and procedures. • Motivated and driven, with a desire to make Ebury a success. • Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these will be considered. Skills • Proactive problem solver who takes immediate ownership of daily operational bottlenecks and independently resolves or escalates complex issues. • Collaborative team player, with the energy to support team cohesion and mentor junior analysts to help scale Ebury’s Asia Pacific business operations. • Highly numerate and detail-oriented, with strong analytical skills to identify patterns, errors, or data discrepancies in operational workflows. • Strong organizational and time-management skills, with the proven ability to meet tight SLAs, multi-task, and efficiently execute daily deliverables. • Strong interpersonal and communication skills to build seamless working relationships with immediate peers, internal departments, and external banking partners. • Agile and highly adaptable, with a proven capacity to quickly learn, adopt, and master new products, systems, and changing operational procedures. Why Ebury? • Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one. • Dedicated Mentorship: Learn directly from experienced managers who are invested in your success. • Cutting-Edge Technology: Leverage state-of-the-art tailor