Senior QA Analyst

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Working closely with clients and colleagues, the Health and Welfare Sr. QA Analyst plays a key role in the testing of business and functional/ system requirements to ensure the Health and Welfare system implementation and maintenance activities meet the established standards of quality as well as reliability, usability and performance. You will be responsible to ensure that the system solution in place reflects client’s benefits. In addition, you will be responsible to mentor and train junior to intermediate team members. How you'll make an impact • Demonstrate Module level ownership (Work assigned to self and immediate sub-ordinates) • Manage internal stakeholder communication (including Technology & other teams for assigned module) • Assist & Manage Offshore/Onshore Interaction and Stakeholder Communication, including Technical/Functional escalations • Update all documentation with task details and provide regular updates to team • Strong understanding of Domain and is required to comprehend Business Requirement Documents (BRD) • Review/Maintain BRD for system gaps & domain compliance • Maintain and Update BRD for ongoing changes • Interprets requirements to create/update systems specifications documents • Perform & Review Data Analysis, Audit, and associated research and provide subsequent resolutions • Work independently to manage smooth integration/transition of processes to maintain documentations for the same • Responsible for solving the production related issues and preparation of annual calendar, as applicable. • Execute & Manage the assigned tasks {analysis and production} specific to your Tower About you - Minimum of 4-6 years of experience in a similar role - Bachelor’s degree in Business Administration, Mathematics, Finance, Statistics, Technology - Knowledge of Health and Welfare plans - Knowledge of automated testing tool (implement and use) and Project and Test Management Tools - Knowledge of tools, concepts and methodologies of QA - Facility to handle and manage multiple tasks simultaneously - Ability to commit to deadlines and deliver on a timely manner - Capability to take ownership and be accountable for assigned tasks - Excel working in a fast-paced, deadline-oriented project team environment - Demonstrate high problem solving and analytical skills - Excellent oral and written communication skills to share concepts and information to teammates and clients - Client satisfaction focus along with team-oriented work style - Enjoy system analysis/implementation/documentation/testing/programming - Proficient with Microsoft Word, Excel, and Access - Knowledge of SQL, VB Minimum Qualifications Education Major - Post secondary education, bachelor’s degree in Information Systems or Computer Science is preferred Degree - 1Bachelor 0Master Licenses/Certificates Industry specific certifications Work Experience 4-6years Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)