Senior Technical Data & Reporting Analyst

Job Title: Senior Technical Data & Reporting Analyst Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. Role: Senior Technical Data & Reporting Analyst Location: Omaha, NE (Onsite – 5 Days a week) Job Description The Senior Technical Data & Reporting Analyst is an onsite role based in Omaha, Nebraska, responsible for developing, maintaining, and continuously improving reporting and dashboards that support Tech Evolution, TechEV, and Centralized Quality Assurance, CQA. In this senior-level role, you will use advanced expertise in Jira reporting, Tableau, Power BI, SQL, and AI-enabled analytics to transform complex data into meaningful metrics, historical trends, actionable insights, and polished executive-ready reporting. You’ll help leadership better understand performance, quality, productivity, throughput, delivery trends, risks, and opportunities for continuous improvement. Responsibilities • Develop, maintain, and continuously improve dashboards and reporting for TechEV and Centralized Quality Assurance teams. • Own existing TechEV and QA dashboards while designing new reporting solutions focused on performance metrics, historical analysis, trends, aging, throughput, quality, productivity, and delivery performance. • Build and enhance Jira dashboards, filters, workflows, reports, and historical trend views using advanced hands-on Jira and JQL expertise. • Develop Tableau dashboards and visualizations that include calculated metrics, KPIs, historical reporting, and clear executive-level insights. • Use SQL to independently query, join, organize, validate, reconcile, and analyze complex datasets. • Translate complex technical data into concise, visually polished, and actionable reporting for management and senior leadership. • Investigate data and reporting issues independently, identify root causes, validate results, and recommend improvements. • Identify trends, risks, anomalies, patterns, productivity drivers, quality indicators, and opportunities for operational improvement. • Apply AI tools and automation techniques to enhance analytics, dashboard development, reporting efficiency, and anomaly detection. • Build a strong understanding of TechEV and CQA roles, responsibilities, processes, metrics, and business objectives to ensure reporting reflects how teams operate. • Support reporting related to QA metrics, including testing progress, defects, automation, quality trends, productivity, and delivery performance. • Prepare and present data insights, trends, risks, and findings clearly and confidently to management and senior leadership. • Partner with stakeholders to ensure reporting provides meaningful insights that support decision-making and continuous improvement. • Complete all assigned, mandatory training within the timeframe provided. • Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports. Qualifications • 7–15 years of experience in technical data analysis, reporting, dashboard development, business intelligence, or a related analytics role. • Advanced hands-on experience with Jira, including JQL, dashboards, filters, reporting, workflows, historical trends, and data validation. • Advanced Tableau experience, including dashboard development, data visualization, calculated metrics, KPIs, and historical reporting. • Advanced SQL skills with the ability to query, join, organize, validate, reconcile, and analyze complex datasets independently. • Experience with Power BI reporting and dashboard development. • Strong analytical skills with the ability to identify trends, risks, anomalies, root causes, and actionable insights. • Experience using AI to enhance data analytics, reporting, dashboard development, automation, and identification of trends or anomalies. • Ability to quickly understand TechEV and CQA roles, responsibilities, processes, metrics, and business objectives. • Understanding of QA metrics, including testing progress, defects, automation, quality trends, productivity, throughput, and delivery performance. • Strong written, verbal, and executive-level communication skills. • Experience preparing reporting and presenting insights to management and senior leadership. • Abil