Site Reliability Engineer II (AI Platform)

This hybrid role requires working in the office two days per week. With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture. About the job As a Site Reliability Engineer II on the Serving Platforms team within Infrastructure Engineering, you will design, automate, and manage the core container stack powering global, business-critical applications. Operating across high-scale, self-hosted environments, you will serve as a subject matter expert for Kubernetes, Linux systems, and cloud-native automation to drive platform reliability, security, and performance. You will partner with globally distributed engineering teams to deliver greenfield infrastructure projects, triage complex system-level incidents, and expand self-service tooling for developers. This role plays a foundational part in scaling infrastructure resilience to support next-generation workloads and AI platform services. Responsibilities • Maintain, tune, and ensure high availability for low-level Linux operating systems and Kubernetes control planes across self-hosted bare-metal infrastructure. • Architect, build, and maintain scalable container management, configuration management, and automation tooling across global environments. • Investigate, resolve, and conduct root-cause analysis for complex infrastructure disruptions and performance bottlenecks at the system call level. • Collaborate with distributed engineering teams to design and implement infrastructure standardization and platform engineering initiatives. • Participate in the team on-call rotation to support critical production systems and maintain operational resilience. • Develop self-service tools, automation pipelines, and infrastructure observability to eliminate operational toil and streamline developer workflows. Minimum Qualifications • 3+ years of professional experience in systems engineering or site reliability engineering supporting production Linux environments (e.g., Ubuntu, CentOS). • Demonstrated experience building, operating, and troubleshooting bare-metal Kubernetes clusters, including control plane, etcd, and CNI plugin management. • 2+ years of experience with configuration management tools such as Ansible, Puppet, Chef, or SaltStack in production settings. • Proficiency in scripting and systems automation using languages such as Go, Python, or Bash. • Hands-on experience responding to live production incidents, conducting root-cause analysis, and supporting distributed systems or messaging platforms. Preferred Qualifications • Experience operating, scaling, and monitoring AI/ML workloads or model serving platforms in high-concurrency production environments. • Hands-on expertise with public cloud infrastructure (AWS, GCP, or Azure) and containerized CI/CD pipelines (e.g., Docker, GitHub Actions, Jenkins). • Familiarity with distributed key-value stores (e.g., Consul, etcd, Redis) and enterprise telemetry systems (e.g., Prometheus, Grafana). • Working knowledge of virtualization platforms (e.g., Proxmox, VMware, KVM) and low-level Linux networking (e.g., iptables/nftables, routing, load balancing). • Experience creating OS-level packages (RPM/DEB) and contributing to open-source or globally distributed infrastructure projects. This posting is for an existing vacancy. Benefits and Perks • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Generous paid vacation + time off for your birthday • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • 20 days of paid time off • Private health and dental insurance • Life and Disability insurance The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility. The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $110,000-$130,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. We offer a competitive base salary and benefits including: health benefits, retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant. Work Environment & Flexibility At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will