Solution Architect – Dynamics 365 CE, Copilot & AI

twoday is the leading digital transformation partner in Northern Europe, with a global presence. With approximately 3,000 technology experts, we collaborate with the most admired private and public sector organizations to deliver cutting-edge digital solutions. Our deep industry expertise spans Data & AI, software development, digital experiences, and business applications. Operating across the Nordic countries, Lithuania, and Dubai, our team generated revenue of €280 million in 2023. We serve more than 8,000 customers, supporting them throughout their digital transformation journeys. Solution Architect – Dynamics 365 CE, Copilot & AI Help shape the future of intelligent business applications – and play a key role in growing our Dynamics 365 CE business. At twoday, we are looking for an ambitious and forward-thinking Solution Architect who combines deep technical expertise with a passion for Microsoft Copilot, AI, Dynamics 365 Customer Engagement (CE), and Power Platform. This is more than a traditional Solution Architect role. You will play a central role in shaping the future of our CE business within twoday Business Applications, helping us strengthen our market position, expand our capabilities, and develop the next generation of intelligent business solutions. We are looking for someone who can connect technology, customer needs, and business opportunities. Someone who enjoys designing and delivering innovative solutions, but who also wants to influence how we develop our business, evolve our offerings, and create value for our customers. What will you get to work on? As our Solution Architect, you will combine technical leadership, customer advisory, and business development. Your key responsibilities will include: • Microsoft Copilot & AI: Lead the architecture and implementation of intelligent business solutions using Microsoft Copilot, Copilot Studio, AI agents, and the broader Microsoft ecosystem. Help customers rethink workflows and unlock new opportunities through AI-driven automation. • Dynamics 365 CE & Power Platform: Design scalable and integrated solutions across Dynamics 365 Customer Engagement, Dataverse, Power Apps, Power Automate, and related technologies, ensuring that business requirements are translated into sustainable technical solutions. • Strategic Development of Our CE Business: Help define the future direction of our CE business within twoday Business Applications. Identify opportunities for growth, new capabilities, customer segments, and services that can strengthen our position in the market. • Development and Evolution of Offerings: Take an active role in creating new offerings and further developing our existing portfolio. Transform emerging technologies, customer challenges, and market trends into commercially relevant, scalable, and repeatable solutions. • Business Expansion & Customer Opportunities: Collaborate with sales, consultants, and leadership to identify opportunities within existing and new customer relationships. Contribute to presales activities, solution positioning, and initiatives that support the growth of our CE business. • Customer Advisory & Solution Architecture: Act as a trusted advisor to customers, helping them understand the opportunities within Dynamics 365, Copilot, and AI. Translate business challenges into innovative solutions that deliver measurable value. • Innovation & Technical Leadership: Explore emerging Microsoft technologies, evaluate new use cases, and help turn ideas into production-ready solutions with the right architecture, security, governance, and scalability. Help define the next chapter of our CE business One of the most exciting aspects of this role is the opportunity to influence where we take our Dynamics 365 CE business over the coming years. Microsoft Copilot, AI agents, and the continued evolution of Dynamics 365 and Power Platform are creating new opportunities for how organizations manage customer relationships, automate processes, and engage with their customers. We want to be at the forefront of that development. You will work closely with colleagues across Business Applications to help shape our future capabilities and identify where we can create the greatest value for our customers. This means looking beyond individual projects and contributing to the bigger picture: • What should our CE business look like in the next two to three years? • Which new offerings and capabilities should we bring to market? • How can we integrate Copilot and AI into our existing solutions and services? • Where can we expand our customer base and create new business opportunities? • How do we turn successful customer solutions into repeatable offerings that can scale across our business? You will not be expected to answer these questions alone. However, you will be an important voice in shaping the answers and turning our ambitions into concrete initiatives. What do we expect from you? We are looking for a technically strong Solution Architect with the curiosity and commercial mindset to contribute beyond individual customer deliveries. We imagine that you bring: • Solid experience with solution architecture and implementation within Microsoft Dynamics 365 CE and Power Platform. • Strong knowledge of Microsoft Copilot, Copilot Studio, generative AI, and agent-based solutions, or substantial hands-on experience applying these technologies. • Experience designing business-critical solutions, integrations, and cloud-based architectures. • The ability to translate complex business challenges into scalable, secure, and commercially valuable solutions. • An interest in developing new offerings, improving existing services, and identifying opportunities for business growth. • Experience working closely with customers and contributing to technical presales, workshops, and solution design. • A strategic mindset and the ability to balance immediate customer needs with longer-term technolog