Sr. Business Analyst 4C

Sr. Business Analyst Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description Position Summary The Senior Business Systems Analyst will serve as the primary client-facing owner for the Sample Management System process and its supporting systems. The role is accountable for understanding business needs, shaping practical solutions, and driving changes from intake and analysis through design, development, testing, deployment, adoption, and post-production stabilization. The candidate will connect business stakeholders, operations, compliance, technology, and delivery teams to ensure every change is clearly defined, traceable, controlled, and successfully implemented. Key Responsibilities · Client & Process Ownership: Act as the primary point of contact for Sample Management System Business Unit. Build trusted client relationships, understand operational priorities, and take ownership of decisions, dependencies, risks, and outcomes. · End-to-End Change Leadership: Drive changes through the complete lifecycle: request intake, impact assessment, prioritization, requirements, solution alignment, build support, testing, release readiness, deployment, training, and hypercare. · Requirements & Solution Definition: Conduct workshops, document current and future-state processes, define business and functional requirements, acceptance criteria, process flows, business rules, data needs, interfaces, and exception scenarios. · Sample Management Expertise: Apply working knowledge of sample requests, approval, allocation, inventory, fulfillment/distribution, reconciliation, returns, adjustments, and reporting processes. Identify control gaps and improvement opportunities. · Cross-Functional Coordination: Coordinate with client stakeholders, operations, product owners, architects, developers, QA, support, data teams, and external partners. Resolve ambiguities quickly and maintain alignment throughout delivery. · Testing & Release Readiness: Ensure requirement traceability; support test strategy, test case reviews, defect triage, UAT, business sign-off, cutover planning, release communication, and production validation. · Governance & Communication: Maintain change status, RAID items, decisions, scope, action owners, and milestones. Provide concise updates and escalate issues early with clear impact and recommended actions. · Stabilization & Continuous Improvement: Monitor post-release outcomes, coordinate issue triage, drive root-cause follow-up, update documentation, and identify measurable opportunities to improve process efficiency, data quality, controls, and user experience. Required Skills & Experience · Experience as a Business Analyst, Business Systems Analyst, Product Owner, or similar role in enterprise application delivery. · Demonstrated ownership of client-facing changes across the full Software Development Life Cycle (SDLC). · Strong requirements for elicitation, process mapping, functional documentation, user story, acceptance criteria, and traceability skills. · Experience facilitating workshops, challenging assumptions constructively, building consensus, and converting business needs into implementable solutions. · Hands-on involvement in UAT planning, defect triage, release of readiness, deployment support, and post-production stabilization. · Hands-on experience working with data interfaces, including source-to-target data mapping, identification and definition of required data fields, documentation of transformation and validation rules, and translation of business logic into clear interface requirements. · Ability to analyze data and validate business outcomes using SQL, Excel, reports, or equivalent analytical tools. · Excellent written, verbal, presentation, stakeholder-management, and decision-making skills. · Ability to manage competing priorities, dependencies, risks, and actions with limited supervision. Domain Knowledge - Preferred · Pharmaceutical, healthcare, or life sciences operations, particularly commercial or promotional sample management. · Understanding inventory controls, order/fulfillment workflows, reconciliation, auditability, data quality, and exception handling. · Exposure to regulated environments and the ability to translate policy or control requirements into business rules and system behavior. · Experience with enterprise platforms, integrations, reporting solutions, and production support processes. Success Measures · Changes progress with clear ownership, approved requirements, traceability, and timely stakeholder decisions. · Releases meet agreed scope and acceptance criteria with controlled defects and effective business readiness. · Client stakeholders receive transparent status, risk, dependency, and decision visibility at ev