Sr. Business Analyst I

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world. Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. Start YOUR career with DHL today… We have an immediate career opportunity for a Sr. Business Analyst I. The Sr. Business Analyst I will serve as a key link between operations, trade compliance, customs brokerage, finance, and IT teams. This role is responsible for analyzing, designing, and improving the end-to-end clearance processes and systems to ensure compliant, efficient, cost-effective, and timely import/export of shipments. The ideal candidate will use data to identify opportunities, drive improvements, and provide strategic insight to support DHL’s global supply chain and regulatory compliance goals. Key Responsibilities: • Performs analytical work to support the various business needs of assigned DHL teams • Prepare analysis, reporting, and insights to support Quarterly Business Reviews (QBRs) , ensuring leadership has clear visibility into clearance performance, cost impacts, compliance trends, and opportunities for process optimization. Partner with business leaders to present findings and recommend data-driven actions. • Develop, maintain, and monitor key performance indicators (KPIs) for clearance functions: e.g. clearance time, duty/tax forecasting, non-compliance rates, cost per shipment, delays, etc. • Partner with Compliance, Customs, Trade Policy, and Operations to ensure DHL meets all applicable laws, regulations, HTS classifications, tariff codes, valuation rules, bond requirements, and documentation standards. • Manage data sources: collect, clean, reconcile data from internal systems (WMS, ERP, Trade Management Systems, Customs Broker data) and external sources; build dashboards and reporting tools for leadership and cross-functional stakeholders. • Lead or participate in projects to optimize clearance (e.g., trade facilitation programs, duty drawback, free trade agreement utilization, special customs regimes). • Serve as subject matter expert for clearance queries, audits, and risk assessments. Provide guidance and training for operational staff on best practices, regulatory changes, process compliance. • Support continuous improvement: root cause analysis of delays or cost overruns, design and implement corrective actions and preventive measures. • Handles new requests and changes to existing reports • Work closely with CVG Gateway Management to gauge potential risk related to performance, and design, implement and monitor improvement plans to enhance overall department performance • Reviews standards for reporting, and establishes commitments and standard operating agreements to ensure a consistent execution • Provides expert support for projects, programs and implementations • Independently performs assignments to achieve stated objective. Determines and develops approach to solutions. Receives technical guidance only on unusual or complex problems or issues • May be responsible for entire projects or functions having modest scope/impact or portions of projects having considerable scope/impact to department, area, and, at times, business unit results • Participate and contribute in cross-departmental collaboration to identify areas for service improvement covering processes or controls and recommend specific GW-related improvement actions • Prepare monthly summary reports and build databases as required for the GW department • Analyze service incidents and failures to surface trends in service gaps and process weaknesses in the Clearance areas and/or other interfacing functional departments in the clearance process Skills & Qualifications: • Minimum of 4 years’ experience in a related capacity, preferably with hands-on experience in Microsoft Power BI, Microsoft SQL Server, Management System Snowflake SQL • Bachelor’s degree in Business, Supply Chain, Logistics, International Trade, Data Analytics, Finance, or similar field (or equivalent experience). • Strong analytical skills with proven experience using data to drive decisions; comfortable working with large datasets. • Proficiency in data tools: SQL, Excel (advanced), BI tools (Power BI, T Microsoft Power BI, Management System Snowflake). • Experience interfacing with systems / tools used for customs / trade (customs brokerage platforms, trade management systems, ERP integrations). • Excellent communication skills—both written and verbal—with the ability to translate technical / regulatory concepts to non-specialist stakeholders. • Strong project management skills: ability to lead initiatives cross-functionally, manage timelines, coordinate with multiple teams. • Attention to detail, high integrity, ability to manage risk and ensure regulatory compliance under pressure. • Business stakeholder satisfaction (Operations / Finance / Compliance) regarding clarity, speed, and predictability of clearance processes. • This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process. Employee Benefits & Incentive: DHL benefits and incentive offerings are designed to reflect a substantial experience for both employ