Sr. Business Analyst - UHC COVE Provider Experience

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together. We're seeking a proactive, data driven Senior Business Analyst who brings curiosity, analytical depth, and strategic thinking to complex problems. This role is ideal for someone who thrives in a fast paced environment, collaborates across diverse functions, and can independently lead analysis from discovery through executive ready recommendations. COVE (Connected Operations Vitals & Experience) is UnitedHealthcare's on-site command center, where teams monitor member and provider experiences, investigate emerging issues, and work across the organization to drive improvements. Based in Minnetonka, MN, this role focuses on provider experience, combining operational data and provider feedback to identify patterns, develop evidence-backed insights, and help resolve issues affecting providers. In this role, you'll independently lead complex investigations, develop actionable recommendations, and strengthen the team's analytical approaches. ***This is an In-Office position in Minnetonka, MN*** Primary Responsibilities: • Analyze operational and claims data, including provider feedback, contact patterns, claims trends, authorization workflows, and performance metrics to identify opportunities for process, cost, and experience improvements • Develop evidence-backed case writeups and help strengthen other analysts' investigations through peer review, analytical guidance and knowledge sharing • Monitor and interpret dashboards and key metrics to surface trends and emerging friction points across provider-facing operations and journeys • Collaborate closely with Provider Services, Claims, Clinical Operations, Network, Product, and other cross-functional teams to address issues and elevate end-to-end provider experiences • Lead intake and scoping for analysis requests, define problem statements, and deliver insights that influence strategic decisions • Independently own complex analytical projects from concept through delivery, including navigating unfamiliar data environments and building analyses from scratch • Present insights to senior leaders and cross-functional partners using strong data storytelling, visuals, and business framing • Track the impact of implemented recommendations and refine approaches based on results and feedback • Strengthen team capabilities by identifying process improvements, refining methodologies, and sharing best practices with peer analysts You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • 3+ years of experience in business analysis, data analysis, operations, claims, or provider-facing functions, with demonstrated progression in scope or complexity • Advanced Excel skills (functions, pivot tables, large dataset manipulation) • SQL proficiency with experience querying large datasets across multiple tables • Intermediate PowerPoint proficiency with experience presenting insights • Proven analytical and problem-solving skills with experience working with large, complex datasets • Ability to independently lead complex projects and offer strategic insights • Proven ability to manage multiple priorities and respond to evolving business needs • Exceptional written communication; able to tailor messaging to various audiences • Detail-oriented with strong data accuracy and quality standards • Reside in Minnesota and be able to work in the Minnetonka, MN office Preferred Qualifications: • Experience with provider operations, claims processing, prior authorization, credentialing, or provider servicing workflows- ideally within healthcare, insurance, or regulated industries • Experience analyzing multi-channel feedback and operational data (e.g., calls, surveys) • Familiarity with data visualization tools (e.g., Power BI or equivalent) and ability to interpret complex visualizations • Comfort navigating unstructured or unfamiliar data environments and building new analytical approaches • Understanding of healthcare claims lifecycles, denial/appeal processes, or provider network operations • Proven ability to deliver creative, tailored insights that align with business goals Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. UnitedHealth Group an