Sr. HRIS Analyst

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Key Responsibilities: HRIS Operations & Module Support • Serve as the primary HRIS partner for core HCM modules (primarily SAP SuccessFactors Employee Central, Compensation, Recruiting, Onboarding, Payroll, Talent modules and Learning technologies). • Provide hands-on configuration, troubleshooting, and support across the employee lifecycle. • Support HR and Payroll teams with issue resolution, data corrections, and system inquiries. • Support planning and launch of annual cycles namely Employee Objective Setting, Compensation Planning, template configuration and mass-change file uploads. • Provide guidance and system training to administrators, program owners, and other platform users. System Enhancements, Releases & Integrations • Manage and execute system changes including configuration updates, releases, enhancements, and integrations. • Support HR system integrations and data feeds using middleware or APIs (e.g., Dell Boomi, SAP CPI, file-based integrations). • Partner with IT and vendors to resolve defects, manage incidents, and coordinate fixes. • Identify new or under-utilized system capabilities, including embedded AI and automation features, to continually improve functionality and user workflows Data Management, Security & Compliance • Perform data migration activities, mass uploads, data mapping, and validation. • Maintain Role-Based Permissions (RBP), workflow rules, MDF objects, and foundation objects. • Conduct data audits, support compliance activities, and ensure data integrity across systems. Testing & Change Support • Lead and execute testing activities including SIT, UAT, regression, and end-to-end testing. • Support HR-led initiatives such as compensation planning cycles, reporting changes, and process updates. • Document changes, processes, and configuration decisions for continuity and audit readiness. Reporting & Insights • Support standard and ad hoc reporting across HRIS platforms. • Assist with dashboards, audits, and workforce analytics using SuccessFactors reporting and/or Power BI. • Partner with HR stakeholders to translate reporting needs into system solutions. Future-State Readiness • Contribute to migration preparation activities such as data cleanup, configuration rationalization, and reporting alignment. Other Duties as Assigned Required Skills & Qualifications: • 7+ years of senior HRIS experience in large enterprise environments. • Bachelor’s degree in HR, Information Systems, Business, or a related field • Strong hands-on experience with SAP SuccessFactors, especially Employee Central, including backend. • Workday experience (support, reporting, security, migration activities). • Experience with REST APIs, HR system integrations, data feeds, and/or middleware. • Proven experience supporting HRIS operations during high-volume, business-critical periods. • Strong testing, data validation, and troubleshooting skills. • Ability to operate independently with minimal ramp-up. Preferred Experience: • Experience supporting compensation cycles, payroll, or time & attendance integrations. • Experience supporting HR transformations or platform transitions. • Experience with Python and web services; ServiceNow HR case management exposure. • Master's degree preferred but not required. PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal em