Sr. IT Analyst- Manufacturing Systems

Sr. IT Analyst – Manufacturing Systems The Role The Sr. IT Analyst – Manufacturing Systems is responsible for supporting, sustaining, and enhancing critical manufacturing applications and shop-floor technologies that enable efficient and reliable production operations. As part of the Information Technology organization, this role serves as a key partner to Manufacturing Operations, Engineering, Quality, Controls/Automation, and IT teams to ensure manufacturing systems are integrated, optimized, and aligned with business objectives. This position combines strong manufacturing process knowledge, MES/MOM expertise, technical troubleshooting, IT/OT integration capabilities, and business analysis skills to support daily operations while driving manufacturing technology modernization and global process standardization initiatives. What You’ll Do (Impact Areas) Manufacturing Systems Support & Operations • Provide Level 2 and Level 3 functional and technical support for MES/MOM platforms and other manufacturing applications. • Troubleshoot and resolve production-impacting issues involving manufacturing systems, interfaces, databases, equipment connectivity, and data flows. • Coordinate issue resolution across Operations, Engineering, Controls, Infrastructure, Application Support teams, and external vendors. • Participate in incident management, problem management, change management, and root cause analysis activities. • Develop and maintain support documentation, troubleshooting guides, and knowledge articles. Business Analysis & Process Improvement • Collaborate directly with plant stakeholders to understand manufacturing processes, operational challenges, and business requirements. • Gather, document, and analyze business, functional, and technical requirements. • Conduct process mapping, fit-gap assessments, testing, and solution validation activities. • Identify opportunities to improve manufacturing process efficiency, usability, reliability, and system performance. • Translate operational requirements into functional specifications for development and integration teams. Manufacturing Integration & Connectivity • Support integration between enterprise applications, manufacturing execution systems, and shop-floor equipment. • Collaborate with Controls, Automation, and Operational Technology (OT) teams to resolve machine-to-system integration challenges. • Support and maintain integration technologies such as: OPC UA MQTT REST APIs SQL Industrial communication protocols • Ensure manufacturing systems and connected devices operate reliably and efficiently. Technology Modernization & Standardization • Support manufacturing technology modernization initiatives across global operations. • Contribute to global manufacturing process standardization efforts. • Recommend technology enhancements that improve operational performance and scalability. • Partner with business and technology teams to implement best practices across manufacturing systems. Governance, Quality & Continuous Improvement • Support compliance with IT standards, system controls, security requirements, and operational procedures. • Drive continuous improvement initiatives focused on system reliability, supportability, and operational excellence. • Ensure documentation and support processes remain current and aligned with business requirements. • Participate in solution testing, deployment, and post-implementation support activities. What Success Looks Like • Manufacturing applications operate with high reliability and minimal production disruption. • Critical issues are resolved quickly and root causes are effectively addressed. • Manufacturing processes are optimized through technology-enabled improvements. • Business stakeholders receive responsive and effective support. • MES/MOM platforms and integrations consistently meet operational requirements. • Global standardization initiatives improve efficiency and consistency across manufacturing sites. • Manufacturing system performance, usability, and supportability continuously improve. • IT and Operations teams maintain strong collaboration and alignment. Core Competencies • Manufacturing Systems Support. • MES/MOM Application Expertise. • IT/OT Integration. • Business Analysis and Requirements Management. • Root Cause Analysis and Problem Solving. • Manufacturing Process Knowledge. • Incident and Change Management. • SQL and Database Management. • Cross-Functional Collaboration. • Continuous Improvement. • Technical Documentation. • Stakeholder Management. • Communication and Influence. • Operational Excellence. What You Bring (Qualifications) Required • Bachelor’s degree in Information Technology, Computer Science, Engineering, Automation, Manufacturing Engineering, or a related technical discipline; equivalent experience may be considered. • 5+ years of experience supporting IT applications within a manufacturing environment. • Hands-on experience supporting MES/MOM or other shop-floor manufacturing systems. • Experience troubleshooting business-critical applications and integrations in production environments. • Strong understanding of manufacturing execution concepts and manufacturing processes. • Experience with: SQL and relational databases REST APIs and application integrations IT/OT integration PLC and equipment integration concepts Incident and problem management processes Root cause analysis methodologies • Strong professional English communication skills. • Fluency in Spanish. Preferred • Experience with GE Proficy or other commercial MES/MOM platforms. • Knowledge of SCADA and Historian systems. • Experience integrating ERP platforms with manufacturing systems. • Experience with WMS, WCS, automation, or warehouse technology integrations. • Experience supporting global manufacturing operations and standardization initiatives. • Familiarity with industrial automation and operational technology environments. Work Model & Travel • Location: Monter