TDS Operations Analyst III - 12 month FTC

Work Location : London, United Kingdom Hours: 0 Line of Business: TD Securities Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: • Pay Details: We’re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. • Job Description: 12 month FTC • Customer • Execute more complex transactions and overrides accurately, on time and in line with • established guidelines/procedures while adhering to formal or informal Service Level • Agreement(s) (SLAs) • Identify, document, and investigate processes/exceptions arising from • transactions/processes beyond first level operations service delivery • Coordinate with partners on key initiatives and may act as a project lead/subject matter • expert for small-scale projects/ initiatives in accordance with project management • methodologies • Refer or escalate processing or operational issues as needed based on a solid • understanding of the issue, connecting with the appropriate function/partner to facilitate • resolution and ensure that service quality is maintained • Identify opportunities to improve service delivery • Provide accurate and thorough analysis of key process drivers, root or systemic causes of • cross functional operational issues, interpret findings and make recommendations • Support partners with both inbound and outbound requests from various channels, • answering questions to perform adjustments within authority levels • Contribute to the production of consolidated or aggregated reporting as appropriate • Maintain working relationships with customers by resolving customer issues and articulating • business processes to respond to customer queries • May interact with other partners and vendors, providing guidance and/or addressing • questions/concerns in an effective and timely manner Shareholder • Support the timely and accurate completion of business processes and procedures according to SLA requirements • Contribute to business objectives for operational excellence -- identify, suggest and actively • participate in improving standards, policies, procedures, and solutions • Continually develop understanding of internal and industry regulations and trends, • contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality • Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives • Ensure documentation that is prepared / completed is accurate and properly reflects client business intentions and is consistent with relevant rules / regulations • Contribute to the development/delivery of presentations/ communications to management or broader audiences • Ensure necessary due diligence to support the accuracy of all customer transactions / • activities • Maintain a culture of risk management and control, supported by effective processes in • alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) • Protect the interests of the organization – identify and manage risks, and escalate nonstandard, high risk transactions / activities as necessary • Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes • Assume responsibility to minimize operational and regulatory risk by complying with Bank • and industry Code of Conduct Employee/Team • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest • Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights) • Provide training, coaching and/or guidance to others on the team • Participate in personal performance management and development activities, including • cross training within own team and other teams in Global Operations & Business Services • Ensure the timely communication of issues that are relevant to the team and encourage a • good working relationship with other departments • Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities • Contribute to the success of the team by willingly assisting others in the completion and • performance of work activities; provide training, coaching and/or guidance as appropriate • Contribute to a fair, positive and equitable environment that supports a diverse workforce • Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally Breadth & Depth • Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (e.g., processing environment, applications, software, hardware, products) • Sound level knowledge with some form of related training and/or related experience or skills • Ability to execute on standard