Wealth Operations Analyst I

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD Wealth Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: KEY ACCOUNTABILITIES CUSTOMER • Run processes that are more technical in nature • Execute more complex transactions and overrides accurately, on time and in line with established guidelines/ procedures while adhering to formal or informal Service Level Agreement(s) (SLAs) • Identify, document, and investigate processes / exceptions arising from transactions / processes beyond first level operations service delivery • Provide accurate and thorough analysis of key process divers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations • Coordinate with partners on key initiatives and may act as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies • Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connect with the appropriate function / partner to facilitate resolution and ensure that service quality is maintained • Identify and bring forward opportunities to improve service delivery • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations • Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels • Contribute to the production of consolidated or aggregated reporting as appropriate • Maintain working relationships with clients by resolving client issues and articulating business processes when responding to client inquiries to promote operational excellence May interact with other partners and vendors, providing guidance and / or addressing questions / concerns in an effective and timely manner SHAREHOLDER • Prioritize and complete own workload to meet SLA requirements for service and productivity and or support team manager in prioritizing and managing team workload, demonstrating a proactive understanding of the changing landscape • Analyze service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist • Assist in analysis, development, testing and implementation of operating technology and process improvements • Conduct internal / external research and / or contribute to audit reviews • Run testing and generate reports to provide solutions to leaders within TD's risk appetite • Actively maintain understanding of internal and industry product/regulations and trends, developing and sharing knowledge of emerging issues / risks, and assess potential impacts as it relates to operating policies, standards and procedures • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality • Support development and/or implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness • Contribute to the development/delivery of presentations / communications to management or broader audiences • Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues • Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management) • Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes EMPLOYEE / TEAM • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork • Ensure the timely communication of issues / points of interest • Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (e.g., audit, business insights) • Provide training, coaching and/or guidance to others on the team • Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function • Ensure the timely communication of issues that are relevant to the team and encourage a good working relationship with other departments • Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities • Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate • Contribute to a fair, positive and equitable environment that supports an inclusive and diverse workforce • Act as a brand ambassador for the function and the bank, both internally and/or externally BREADTH & DEPTH • Works within broad and/or non-standard parameters, involving multiple steps, systems, and jur