Workday Analyst, People Operations Engineering

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With experience, deep knowledge, and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk, and create jobs. It’s how we have contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. Role profile: We are seeking a highly skilled and experienced Workday Service Reliability Engineer (SRE) to join our People Engineering team. This role will partner closely with People Operations, People Engineering, and external vendors to ensure the reliability, scalability, performance, and operational excellence of our Workday platform. The successful candidate will serve as a technical expert responsible for driving service reliability, operational monitoring, incident management, mass data management, automation, and continuous improvement across the Workday ecosystem. This role combines strong Workday functional and technical expertise with a focus on reducing operational risk,maintaining data integrity, and delivering a seamless user experience. Service Reliability & Operations • Establish and maintain operational standards, service health monitoring, and support frameworks. • Drive proactive identification and resolution of system issues before they impact business operations. • Analyze recurring incidents and implement sustainable fixes to improve platform stability Incident & Problem Management • Lead investigation and resolution of complex production issues across Workday modules and integrations. • Perform root cause analysis for major incidents and drive corrective and preventive actions. • Partner with Workday, vendors, and internal stakeholders to resolve critical service interruptions. Continuously improve incident response processes and operational readiness. Mass Data Management & Data Operations • Partner, Collaborate to effectively plan, manages the large-scale data management activities, including worker data updates, organizational changes, restructures, acquisitions, and data remediation initiatives. • Design and implement mass data loads and updates using Workday EIBs and other approved data management tools. • Ensure data accuracy, integrity, and compliance through validation, reconciliation, and audit controls. • Partner with business collaborators to plan and implement high-volume data changes with minimal operational impact. • Find opportunities to streamline and automate recurring data administration activities Governance & Compliance: • Ensure data integrity, security, and compliance with internal policies and external regulations. • Maintain documentation for system configurations, integrations, and processes. Testing & Release Management • Partner, Collaborate in managing the testing workstream for Workday releases, enhancements, and configuration changes. • Coordinate end-to-end testing activities with business and technical collaborators. • Ensure changes are thoroughly validated prior to deployment. • Support change management processes to minimize operational risk • WHAT YOU'LL BE DOING: • Partner with People Functions teams to gather and analyse requirements for security configurations. • Assess existing security architecture and deliver expert recommendations to ensure robust, scalable, and compliant solutions. • Partner with internal teams and external vendors (when required) to support defining scope, requirements, timelines, and work you're doing. • Build sustainable, efficient, and easy to follow setup, solutions in Workday – predominantly in the security architecture, cross function services and authentication. • Partner, Collaborate in ensuring end-to-end test planning, execution, and coordination. Collaborate with multi-functional partners to drive comprehensive testing strategies and deliver high-quality outcomes. • Support training, testing, and user adoption activities to ensure successful rollout and sustainability. WHAT YOU'LL BRING: Essential Skills & Experience • Bachelor’s degree in computer science, Information Systems, or related field. •