Business Process Analyst

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Description About Caterpillar Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Your Impact Shapes the World at Caterpillar Inc When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Summary We are seeking a skilled Business Process Analyst to join India CoE-Integration & Engg -CAT IT Division The preference for this role is to be based out of Bangalore – Caterpillar PSN What you will do Business Analyst – Core Skills Salesforce Platform Knowledge • Sales Cloud and Service Cloud functionality • Salesforce data model fundamentals • Reports and dashboards • Security and sharing concepts • Flow and declarative automation capabilities • Case management and customer service processes • Lead, opportunity, and account management processes • Salesforce release management lifecycle • Basic understanding of integrations and APIs Core Competencies • Business Requirements Gathering • Business Process Analysis & Optimization • User Story Development • Data Analysis & Reporting • Risk & Impact Assessment • Testing & Quality Assurance • Communication & Presentation Skills • Problem Solving & Critical Thinking What you will have Preferred Certifications Equivalent combination of education and relevant work experience will be considered. • Salesforce Certified Business Analyst • Salesforce Administrator • Sales Cloud Consultant • Service Cloud Consultant • Platform App Builder • Salesforce AI Associate • IIBA CBAP, CCBA, or equivalent Business Analysis certification • This position requires candidate to work a 5-day -a -week schedule in the office and Shift Timings: 1:00 pm to 10:00 pm IST Skills desired: Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Level Working Knowledge: • Analyzes the value of a business and its functions through the value estimation of assets. • Applies the prerequisites to a project before starting the business analysis process. • Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions. • Documents the business case to justify the requirements of time and resources of a project. • Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities. Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations. Level Working Knowledge: • Helps create contingency plans to mitigate impact of disruption on core applications. • Identifies key players, criticalities, roles, and responsibilities. • Investigates application-related issues with both business and IT professionals. • Recommends enhancements for a major application system or related subsystems. • Works with core application systems for a major business unit or function. Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner. Level Extensive Experience: • Enhances the processes and procedures used in the organization's records retention program. • Uses detailed knowledge of records retention program to conduct training and/or meetings. • Ensures that all exceptions and unusual circumstances are properly captured and reviewed. • Coordinates and monitors the various steps involved in a records retention program. • Helps others understand how the recording of information impacts other business units. • Provides guidance in documenting pertinent information. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Level Working Knowledge: • Approaches a situation or problem by defining the problem or issue and determining its significance. • Makes a systematic comparison of two or more alternative solutions. • Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns. • Identifies the major forces, events and people impacting and impacted by the situation at hand. • Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions. Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy