Lead Business Analyst

About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/ About Chubb India At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning. Position Details: Job Title: Lead Business Analyst Function/Department: Business Analysis Location: Hyderabad Employment Type: Full-time About The Role: Join Chubb's APAC Claims Technology team as a Lead Business Analyst, shaping the requirements, process design and delivery of a next-generation, multi-market insurance claims platform. This is not a conventional business analysis role. You will work in an AI-augmented delivery model where AI agents help draft epics and stories, analyze requirements, generate test scenarios and keep documentation current, and you will lead how the team uses these capabilities responsibly. You act as the key link between Claims business stakeholders (Product Owners, Production Support Operations. engineering teams and set the standard for requirement quality across the region. Your Team: You will be part of the APAC Claims Technology team, a regional group within Chubb Global Claims Technology. The team is responsible for technology delivery, platform engineering, and product feature adoption across the APAC region, serving Insureds, Agents, and diverse Chubb customer segments on the claims platform. Key Responsibilities: • Lead discovery to delivery Own business analysis end to end for APAC claims initiatives: elicitation, process mapping, solution definition, UAT support and release readiness • Bridge business and technology Partner with Product Owners, Claims Operations, and Engineering leads to turn business needs into clear, prioritized, testable backlog items • Own story quality Set the bar for epics, user stories, acceptance criteria and bugs in Jira, well scoped enough for engineers and AI coding agents to implement independently • Work with AI as a partner Use AI assistants such as Claude and Model Context Protocol (MCP) tools to analyze documents and regulations, draft requirements, summarize stakeholder input, generate acceptance criteria and test scenarios, and query and update Jira and Confluence. Set team standards for prompts, story templates and review checkpoints, and validate AI output against business rules, regulatory expectations and data privacy requirements before it is accepted or shared • Deliver business value Link epics and stories to business outcomes and measurable KPIs, define success measures up front, and track benefits realisation after release with Product Owners and Claims stakeholders • Drive analysis delivery Plan and track analysis work across sprints and program increments, keeping the backlog ready, and raising dependencies, risks and scope changes early with Product Owners and delivery leads • Support operations Bring business context to incident and defect triage to drive swift root cause analysis and resolution • 10+ years of business analysis experience in complex, enterprise-scale technology programs, including 3+ years leading analysts or workstreams, with relevant certifications such as CSPO or SAFe POPM • Prior experience in insurance, claims or financial services, ideally across multiple APAC markets, with familiarity with the end-to-end claims lifecycle (FNOL, triage, adjudication, settlement, recovery), claims platforms, and the regulatory, compliance and data privacy requirements that affect claims • Strong requirements elicitation, process modelling (BPMN or equivalent), as-is and to-be and gap analysis, user story writing and acceptance criteria definition • Requirements documentation and traceability: business and functional requirements, use cases, non-functional requirements and traceability from requirement to test and release • Business value and prioritisation: value-based prioritisation (for example MoSCoW or WSJF), business cases with cost-benefit and impact analysis, outcome-based success measures, and validating that delivered solutions achieve the intended value • Strong analytical thinking and problem-solving, with the ability to resolve ambiguity and conflicting stakeholder needs • Proven Agile delivery and product backlog management: refinement, sprint planning and UAT coordination, and building and sequencing the backlog from roadmap to sprint level with a clear definition of ready and done • Delivery planning and coordination skills: supporting sprint and program increment planning, release readiness, and maintaining risks, issues and dependency logs in partnership with Product Owners and delivery leads • Cross-team dependency management through close collaboration between Product Owners and Business Analysts: jointly identifying, prioritising and resolving dependencies across teams and aligning scope, prior