Principal Product Complaint Analyst

Additional Location(s): N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the role: Boston Scientific was recognized as a Glassdoor Best Place to Work in 2026, ranking No. 15 on the Top 100 list, reflecting the culture our employees experience every day. Everyone at Boston Scientific works toward one goal: transforming lives by addressing the most critical challenges in the medical device industry. Patient care is at the heart of everything we do, and ensuring quality, compliance and positive outcomes is essential to delivering on that commitment. As a Principal Product Analyst, you will lead strategic initiatives that enhance product quality and performance across global markets. You will collaborate with a high-performing, cross-functional team to solve complex challenges, applying data-driven insights to identify risks, improve processes and drive decisions that make a lasting impact on health care worldwide. This role offers the opportunity to contribute to meaningful change as part of a team that thrives on shared success. Work model, sponsorship, relocation: At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office in Arden Hills, Minnesota, at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time. Your responsibilities will include: • Understanding and ensuring compliance with U.S. and outside-the-U.S. regulatory requirements for medical device complaint handling and regulatory reporting. • Participating in the Global Quality Community and leading large, highly impactful projects to improve post-market quality across multiple divisions. • Coordinating parallel tasks and meetings to drive collaboration among multisite and cross-functional stakeholders in support of project deliverables and timelines. • Providing and presenting succinct, clear communications to senior leadership regarding deliverables, timelines and milestones. • Influencing change and aligning stakeholders to make decisions with limited information. • Providing audit support. • Positively influencing team culture and setting an example through high-quality work, effective communication, resilience and solution-oriented thinking. • Using data and analytics to identify areas of risk, opportunities and priorities. • Supporting and implementing new standard operating procedures and work instructions to improve and standardize complaint handling and regulatory reporting processes. • Applying systems thinking across a complex quality system to streamline processes, identify opportunities for improvement and areas of risk, and develop and manage improvement plans. • Effectively identifying and escalating risks, respectfully challenging management and the status quo when appropriate, providing recommendations, and working to resolve issues. • Working independently across the organization. • Demonstrating, in all actions, a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures. Qualifications: Required qualifications: • Bachelor's degree, preferably in a scientific, engineering or technical discipline. • Minimum of 7 years' experience in the medical device, pharmaceutical or diagnostic device industry. • Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint and Visio. • Working knowledge and practical application of FDA, ISO and MDR regulations. • Demonstrated proficiency in project management. Preferred qualifications: • Experience with post-market activities, including complaints and vigilance. • Corrective and preventive action (CAPA) experience. • Strong research, communication and presentation skills. • Effective written and verbal communication, technical writing and editing skills. • Ability to work independently with minimal direction or supervision. • Experience with SAS, Snowflake or similar querying and analytics software. Requisition ID: 637175 Minimum Salary: $ 102100 Maximum Salary: $ 194000 The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com— will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). For MA positions : It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. Boston Scientific transforms lives through innovative medical technologies tha