Senior Data Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Data Analyst Performance Analyst Lease Abstraction Enterprise Platform (LEAP) JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and to find a place where they belong. What This Job Involves This role centers on transforming raw operational data from JLL’s Lease Abstraction Enterprise Platform (LEAP) — a business platform that elevates lease abstraction into strategic insights that drive measurable performance improvements. LEAP combines standardized processes, expert talent, advanced technology, and alignment with JLL’s enterprise data strategy to create a scalable service foundation that enables business lines to focus on high-value client activities while ensuring consistent, reliable lease data across the organization. As a Performance Analyst, you will own the analytics function for the platform, designing comprehensive reporting frameworks that provide visibility into key metrics, trends, and operational health. Your work directly influences decision-making at all levels by translating complex data patterns into clear, actionable recommendations. You'll establish the measurement standards that define success, creating KPIs that align platform performance with business objectives. This position requires both technical proficiency in data analysis tools and the business acumen to understand what metrics matter most to stakeholders. You'll partner closely with operational teams to identify optimization opportunities, then design and implement data-driven initiatives that enhance efficiency, accuracy, and user satisfaction. Regular communication with leadership through compelling visualizations and reports ensures platform value is clearly demonstrated, and improvement areas are promptly addressed What Your Day-to-Day Will Look Like • Design, build, and maintain interactive performance dashboards tracking platform KPIs and operational metrics • Extract and analyze data from multiple sources to identify trends, anomalies, and performance patterns • Generate daily, weekly, and monthly performance reports for distribution to stakeholders and leadership • Conduct deep-dive analyses on specific operational challenges or underperforming areas • Facilitate regular performance review meetings with business stakeholders, presenting insights and recommendations • Collaborate with operational teams to understand pain points and translate them into measurable metrics • Monitor platform utilization, accuracy rates, processing times, and user adoption metrics • Develop and refine KPIs and measurement standards to ensure alignment with business objectives • Create data visualizations and presentations that communicate complex findings to non-technical audiences • Identify optimization opportunities through statistical analysis and predictive modeling • Lead implementation of data-driven improvement initiatives and track their impact • Respond to ad hoc data requests from leadership and business units with quick turnaround analysis • Create and deliver training materials on reporting tools and performance metrics interpretation • Document analytical methodologies, data definitions, and reporting standards • Quality-check data accuracy and work with technical teams to resolve data integrity issues Required Qualifications • Bachelor's degree in Data Analytics, Statistics, Business Intelligence, Mathematics, Computer Science, or related field • 7+ years of experience in performance analysis, business intelligence, or data analytics roles • Advanced proficiency in data visualization and business intelligence tools such as Power BI, Tableau, or similar platforms • Strong expertise in Microsoft Excel including advanced functions, pivot tables, and data modeling • Proficiency in SQL for querying databases and extracting complex datasets • Knowledge of AI/OCR document processing platforms and their performance metrics • Experience with Python, R, or other programming languages for advanced statistical analysis • Demonstrated ability to design and maintain executive-level dashboards and reporting frameworks • Experience establishing KPIs and performance measurement standards for operational processes • Strong analytical and problem-solving skills with attention to detail and data accuracy • Excellent communication skills with ability to present data insights clearly to diverse audiences • Experience conducting performance reviews and presenting findings to senior stakeholders • Ability to translate business questions into analytical frameworks and data requirements • Understanding of statistical analysis concepts and their application to business problems • Proven track record developing data-driven recommendations that drive operational improvements • Familiarity with AI/OCR tools such as Dealsumm or similar intelligent document processing solutions • Familiarity with BPM workflow tools like Mendix. Preferred Qualifications • Certification in data analytics or business intelligence (Microsoft Certified Data Analyst, Tableau Desktop Specialist) • Experience in commercial real estate, lease administration, or PropTech environments • F