Senior IT Analyst Applications

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job Roles and Responsibilities • Partner with business stakeholders to understand dealer order-planning, product-structure, interface, data, reporting, and operational-planning needs. • Collect, analyze, document, and maintain business requirements, user stories, process flows, functional specifications, acceptance criteria, and traceability for application changes. • Assess enhancement requests and production issues, clarify business value and impact, and support backlog refinement with product and technical teams. • Level 4 support for product incidents, service requests, data issues, and recurring defects; analyze application behavior, interfaces, logs, batch dependencies, and business impact to support root cause analysis. • Coordinate development requests with developers, database teams, infrastructure teams, cybersecurity partners, and vendors; validate that fixes address the documented business need. • Manage enhancements and code fixes from demand intake through implementation, including scope clarification, test planning, business validation, release readiness, and post-production verification. • Develop functional, integration, regression, and user acceptance test scenarios; coordinate test execution, document evidence, manage defects, and confirm solution quality. • Create and maintain application support procedures, interface inventories, data mappings, knowledge articles, and business continuity or recovery instructions. • Facilitate communication between business and technical teams by translating business needs into clear solution requirements and technical issues into understandable business impacts and options. • Identify opportunities for product modernization, process simplification, automation, improved controls, stronger monitoring, and reduced manual support effort. • Participate in Agile ceremonies and collaborate with product owners, architects, developers, testers, vendors, and business users throughout the delivery lifecycle. • Perform other job duties as assigned by Caterpillar management from time to time. Candidates Will Have • Four-year bachelor's degree in Information Technology, Computer Science, Supply Chain, Engineering, Business, or a related field. • 3+ years of relevant experience in business analysis, solution analysis, application support, product support, or technology delivery. • Experience gathering, analyzing, and documenting business and functional requirements, user stories, process flows, and acceptance criteria. • Experience supporting enterprise applications and coordinating production incident, problem, change, and release activities. • Demonstrated analytical and problem-solving skills, including the ability to investigate business-process, application, interface, and data issues. • Experience developing test scenarios, coordinating user acceptance testing, managing defects, and validating production changes. • Working knowledge of SQL, relational data concepts, interfaces, batch processing, and system integration or data-flow analysis. • Ability to communicate clearly with business and technical audiences and manage work across global, cross-functional teams. • Strong skills in accountability, organization, collaboration, customer focus, and managing priorities under time constraints. Top Candidates Will Also Possess These Qualifications • Experience supporting Sales & Operations Planning, dealer demand or order planning, order management, product configuration, bill of materials, or manufacturing processes. • Knowledge of S&OP business processes, data structures, batch cycles, interfaces, controls, and downstream dependencies. • Familiarity with C#/.NET and Python applications sufficient to support requirement analysis, issue triage, testing, and collaboration with developers. • Experience with Oracle, Snowflake, Windows Server, FTP or secure file transfer, load-balanced applications, and operational-monitoring tools. • Experience with Agile delivery methods, Azure DevOps, ServiceNow or comparable work-management and service-management tools. • Experience supporting application-security findings, vulnerability remediation, dependency upgrades, and regression validation. • Ability to use data and analytics to identify trends, validate business outcomes, define requirements, and support decision-making. • Knowledge of Caterpillar planning, ordering, product-structure, and application-delivery processes is a plus. What You Will Have Business Analysis: Knowledge of methods for eliciting, analyzing, documenting, validating, and managing business requirements; ability to translate stakeholder needs into actionable solution requirements and acceptance criteria. Core Application Systems: Knowledge of production application systems used to support internal and external clients; ability to analyze application behavior, dependencies, interfaces, and business impacts. Analytical Thinking: Knowledge of techniques and tools that support structured analysis; ability to interpret business processes and data, identify patterns, and distinguish root causes from symptoms. Application Delivery Process: Knowledge of major delivery tasks, controls, and deliverables; ability to support requirements, testing, release readiness, implementation, and post-production validation. System and Technology Integration: Knowledge of how applications, databases, batch jobs, file transfers, and technology platforms exchang