Senior/Principal Product Analyst - Corporate Functions

About the Team: Enterprise Systems is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise. CGA & Corporate Secretariat Digital & Tech delivers digital solutions that support Corporate Government Affairs and the Corporate Secretariat. This team drives product roadmaps and manages platforms that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward. Job Purpose: The Corporate Functions Product Analyst supports the delivery of secure, effective, and compliant digital solutions by translating business strategy, pain points, and regulatory needs into clear, testable requirements. Working with both the Corporate Secretariat Product Owner and Communications & Governance Affairs Product Owner, helping to shape solution options that align to product strategy, architectural guardrails, and cost considerations. The Corporate Functions Product Analyst documents processes, designs technology-enabled use cases, and supports solution testing, adoption, and operational readiness. They contribute to continuous improvement and automation opportunities that enhance user experience, reduce effort, and enable measurable value for the products supported. This role operates under GSK's "Performance with Choice" hybrid working approach, typically expecting 2–3 days per week in the office, with the specific pattern agreed between the successful candidate and their manager based on role and team needs. Key Responsibilities: • Support the Corporate Secretariat Product Owner and Communications & Governance Affairs Product Owner & partner with the business to realise product strategy by eliciting and managing detailed business requirements (e.g., features, user stories) and designing technology-enabled use cases. • Document as-is and to-be system processes, identifying opportunities for system, process, and workflow improvement, supported by impact analysis and basic data insights. • Document functional and non-functional requirements (e.g., security, performance, operability, accessibility), ensuring they are reflected in specifications and delivery plans. • Document functional, technical specifications needed to deliver new product, changes and support configuration or code delivery. • Support technical delivery teams by advising Developers and Test Analysts on expected system behaviour and acceptance criteria, informed by clear business and non-functional requirements. • Perform functional and non-functional testing for delivered solutions and upgrades, ensuring the system fulfils requirements; support the creation of test cases and execution using test management tooling. • Support configuration release management activities, adhering to release management policy, documenting version history, deployment notes, and release checklists. • Develop user guides, configuration documentation, runbooks, and training materials; deliver training to key users or support teams to enable Product adoption and support readiness. • Support the Corporate Secretariat Product Owner and Communications & Governance Affairs Product Owner to identify and document additional security, data privacy, and compliance considerations (e.g., sensitive data handling), liaising with relevant SMEs to embed required controls. • Support onboarding into GSK systems and adherence to Portfolio and platform control requirements (e.g., compliance artefacts, access controls, operability standards). • Support the Corporate Secretariat Product Owner and Communications & Governance Affairs Product Owner to identify and implement AI, automation or workflow efficiency opportunities within the Product team, backed by basic usage metrics or adoption insights. • Act as an escalation point for the Application Support team, advising on complex incidents and ensuring documentation and configuration records remain accurate for effective support and maintenance. • Use approved AI tools in your day-to-day work to improve your own productivity and your team’s ways of working, sharing what works and applying sound judgement, including validating outputs and following GSK’s Responsible AI, privacy and security requirements. Required Skills & Qualification: • Bachelor’s or master’s degree in a relevant field (e.g., Computer Science, Information Technology, or Engineering), or equivalent experience. • 10+ years’ experience in a business analysis or product-focused role supporting technology delivery. • Business knowledge in a relevant functional domain & familiarity with associated technology platforms that enable them (e.g., IT, Internal & External Communications, Corporate Secretariat), with the ability to analyse business challenges using structured frameworks, model end-to-end processes (e.g., BPMN), and support delivery through familiarity with Agile practices (e.g., SAFe, Scrum, Kanban). • Experience eliciting and managing detailed business requirements in operational or complex business environments. • Demonstrated ability to analyse business problems and develop technology-enabled use cases using structured methods. • Experience supporting functional testing activities, including executing test cases and managing defects through to resolution. • Familiarity with software engineering concepts, security considerations, and technology solutioning is beneficial. • Experience in Pharmaceuticals or other regulated industries is desirable to support compliance, data integrity, and controlled business processes. • Strong communication and stakeholder engagement skills, with the ability t