Transformation Business Analyst

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL JLL is a leading professional services and investment management firm specializing in real estate. With operations in over 80 countries and a workforce of more than 100,000 people, we help real estate owners, occupiers, and investors achieve their business ambitions. At JLL, we are committed to shaping the future of real estate for a better world. We combine world-class advisory, services, and technology to create rewarding opportunities, amazing spaces, and sustainable solutions for our clients, people, and communities. Our values of teamwork, ethics, and excellence underpin everything we do, and we are proud to foster a diverse and inclusive culture where everyone can thrive. Position Overview JLL Business Services (JBS) is strengthening its transformation capability to deliver the pace, scale, and value required under JLL’s Accelerate 2030 strategy. The Transformation Business Analyst (BA) is a key role within the JBS Transformation organization, embedded within a service line and reporting to a Transformation Director. The role supports the delivery of end-to-end operational transformation by providing structured analysis, insight, and execution support across strategy, process, technology, and change initiatives. The BA operates at the intersection of data, process, and stakeholder engagement, helping translate transformation strategy and roadmaps into well-defined initiatives, actionable requirements, and measurable outcomes. This role offers exposure to complex, global transformation programs and provides a strong development path toward senior transformation and leadership roles. Key Responsibilities Transformation Strategy Support • Support the Transformation Director in shaping and maintaining the transformation strategy and roadmap for the assigned functional area. • Conduct structured analysis to support prioritization of initiatives based on value, effort, and strategic alignment. • Contribute to the development of transformation business cases, including benefits identification, baseline analysis, and impact sizing across efficiency, quality, and client experience. • Support preparation of senior leadership materials, including roadmaps, executive updates, and decision papers. Operational & Process Analysis • Analyze end-to-end operational processes to identify inefficiencies, risks, and improvement opportunities through data analysis, stakeholder interviews, and process observation. • Document current-state processes and support the design of future-state solutions aligned to standardization and simplification principles. • Apply structured problem-solving techniques (e.g., root cause analysis, value stream mapping) to diagnose issues and support solution design. • Assist in defining clear, practical process changes that can be operationalized and sustained by JBS teams. Technology & Transformation Delivery • Support transformation initiatives that involve technology enablement, automation, or workflow optimization. • Gather, document, and validate business requirements, ensuring traceability from strategic objectives to functional specifications. • Support user acceptance testing (UAT), defect triage, and readiness activities to ensure solutions meet operational needs. • Act as a bridge between operations, transformation, and delivery teams to ensure solutions are pragmatic and value-driven. Portfolio Execution & Governance • Support portfolio-level governance activities, including tracking milestones, risks, dependencies, and benefits across multiple initiatives. • Maintain structured documentation for initiatives, including RAID logs, status reporting, and KPI tracking. • Support consistent delivery standards and artefacts across initiatives, aligned to the Transformation Director’s governance approach. • Contribute to cross-functional coordination and communication in a matrixed, global environment. Data, Insights & Benefits Realization • Analyze operational and performance data to identify trends, insights, and improvement opportunities. • Develop reports, dashboards, and analytical outputs to support decision-making and performance tracking. • Support benefits realization by helping establish baselines, define KPIs, and track post-implementation outcomes. • Contribute to building a data-driven transformation culture within JBS operations. Required Qualifications Experience & Education • 3–6 years of experience in business analysis, transformation, consulting, or operational improvement roles. • Exposure to shared services, GCC, or business services environments preferred. • Experience supporting transformation, process improvement, or technology-enabled change initiatives. Skills & Capabilities • Strong analytical and problem-solving skills, with the ability to structure ambiguity and identify actionable insights. • Demonstrated ability to analyze operational processes and translate findings into clear improvement opportunities. • Strong written and verbal communication skills; able to support executive-level materials with clarity and precision. • Experience applying core business analysis techniques, including: • Requirements elicitation and documentation • Process mapping (e.g., swimlanes, value stream maps) • Gap analysis and impact assessment • Root cause analysis (e.g., 5 Whys, Fishbone) • Proficiency in Microsoft Excel and PowerPoint. • Ability to manage multiple workstrea