Business Analyst

Job Title: Salesforce Business Analyst + QA (4+ Years Experience) Job Summary We are looking for a Salesforce Business Analyst with 4+ years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, hands-on configuration expertise, and quality assurance skills. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including requirements gathering, solution validation, testing, and scenarios involving integrations and cross-system data flows. Key Responsibilities Business Analysis Responsibilities • Gather, analyze, and document business requirements (User Stories, BRDs, FRDs). • Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions. • Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud . • Perform hands-on Salesforce configuration, including: • Data model design (objects, relationships, fields) • Page layouts, record types, and dynamic forms • Validation rules, flows, and process automation • Profiles, permission sets, and access control • Understand and support data flow across systems (e.g., Salesforce to external platforms). • Collaborate with developers and architects on integrations and complex use cases. • Create and maintain reports, dashboards, and project documentation. • Ensure solutions align with Salesforce best practices and scalability. Quality Assurance Responsibilities • Analyze business requirements and prepare comprehensive test scenarios and test cases . • Perform functional, regression, integration, and end-to-end testing for Salesforce implementations and enhancements. • Validate Salesforce configurations, workflows, flows, reports, dashboards, and integrations against business requirements. • Execute test cases, document test results, and ensure complete test coverage. • Log, track, prioritize, and manage defects using tools such as Jira , and work closely with development teams for resolution. • Participate in defect triage meetings and support root cause analysis activities. • Coordinate and support User Acceptance Testing (UAT) , including preparation of UAT scripts and obtaining stakeholder sign-offs. • Ensure production releases meet quality standards and support post-deployment validation activities. • Contribute to continuous improvement of QA processes, templates, and testing best practices. Required Skills & Qualifications • 4+ years of experience as a Salesforce Business Analyst with QA responsibilities. • Strong understanding of: • Sales Cloud • Service Cloud • Experience Cloud • Hands-on experience with Salesforce configuration beyond basic setup, including: • Flows and automation (must-have) • Data modeling and relationships • Security model (profiles, permission sets) • Good understanding of integrations and cross-system data flows . • Experience in test planning, test execution, defect management, and UAT coordination . • Ability to work on moderately complex requirements and scenarios. • Experience working in Agile/Scrum environments . • Strong skills in: • Requirement gathering and analysis • Stakeholder communication • Test case preparation and execution • Documentation ( Jira, Confluence ) Preferred Qualifications • Salesforce certifications such as Salesforce Administrator , Business Analyst , or related credentials. • Experience working with Salesforce testing methodologies and release management processes . • Exposure to integration testing involving APIs and third-party systems.