Business Analyst

Job Title: Salesforce Business Analyst (3–5 Years Experience) Job Summary We are looking for a Salesforce Business Analyst with 3–5 years of experience who brings a strong mix of business analysis, Salesforce platform knowledge, and hands-on configuration expertise. The ideal candidate should have experience working across multiple Salesforce Clouds and be comfortable handling end-to-end solutioning, including scenarios involving integrations and cross-system data flows. Key Responsibilities • • Gather, analyze, and document business requirements (user stories, BRDs, FRDs) • Work closely with stakeholders to understand business processes and translate them into scalable Salesforce solutions. • Design and support solutions across Sales Cloud, Service Cloud, and Experience Cloud. • Perform hands-on Salesforce configuration , including: • Data model design (objects, relationships, fields) • Page layouts, record types, and dynamic forms • Validation rules, flows, and process automation • Profiles, permission sets, and access control • Understand and support data flow across systems (e.g., Salesforce to external platforms) • Collaborate with developers and architects on integrations and complex use cases • Participate in UAT, defect triage, and release cycles • Create and maintain reports, dashboards, and documentation • Ensure solutions align with Salesforce best practices and scalability Required Skills & Qualifications • • 3–5 years of experience as a Salesforce Business Analyst • Strong understanding of: • Sales Cloud, Service Cloud, and Experience Cloud • Hands-on experience with Salesforce configuration beyond basic setup , including: • Flows and automation (must-have) • Data modeling and relationships • Security model (profiles, permission sets) • Good understanding of integrations and cross-system data flows • Ability to work on moderately complex requirements and scenarios • Experience working in Agile/Scrum environments • Strong skills in: • Requirement gathering and analysis • Stakeholder communication • Documentation (Jira, Confluence)